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Relief programs that
work

Government holds vast amounts of underused data — by applying
automation and AI, we turn weeks of paperwork and manual reviews
into instant eligibility decisions.

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Faster processing, fewer delays

Streamline workflows with
AI-enhanced automation

Automated by design

We automate the hard stuff so users only do what matters

Smarter fraud detection

Uses trusted data to flag risky applications

Policy-aware by default

Our product understands policy rules and edge cases—reducing confusion for everyone

Mobile-first, self-service

Simplifies enrollment and is easy to use.

Smart device empowerment

Allows users to set up and manage their plans.

Minimize help requests

Decreases downstream support requirements

Enhanced user experience

Self-service payment plans lead to greater satisfaction.

Trusted by the most ambitious teams serving the public

Deliver more assistance, more efficiently, to more people.

$350M
Assistance payments delivered by Promise-administered programs
850K
Households helped by Promise, across federally-funded, state-funded, and utility-funded programs
74%
Applications processed by Promise using advanced data matching are processed up to 74% faster than traditional methods

End-to-end program management

We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.

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Proactive Outreach

We use AI to help find the people you serve and then educate to pull them in

Convenience

Our software keeps comprehensive audit trails and sophisticated fraud detection to prevent waste and abuse

Flexibility

Advanced technologies make it simpler than ever for users to verify their income and identity, and enable quick and accurate eligibility determinations

Service

Our platform makes self-service easy for most users, freeing up more resources for people who need an extra hand

The Benefits

Improve Efficiency

Faster Verification
Accurate results in minutes, not weeks.
Simplified Workflows
Staff can focus on high-priority tasks instead of manual reviews.
Cost Savings
Streamlined processes reduce administrative overhead, allowing programs to do more with less.

Reduce Fraud and Errors

Secure, Trusted Data
Tamper-proof information directly from verified sources.
Built-in Fraud Detection
Automated checks quickly flag discrepancies and anomalies.
Consistency and Compliance
Standardized verification reduces human error and ensures eligibility rules are met.

Deliver Proven Results

Faster Support
Benefits reach eligible households in days instead of months.
Fraud Prevention
Secure data matching minimizes fraudulent claims.
Lower Costs
Automation reduces staffing needs and administrative burdens.

Real Stories. Real Results.

Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.

Case Study

Through its partnership with Promise, Washington provided fast, broad energy relief to low- and moderate-income households statewide. The program reached 690,000 households in just 100 days, distributing $150 million in energy credits.

Products
690,000+
Households received relief
$150M
Distributed in 100 days
90%
Of credits went to low-income households

What our partners are saying...

The state of Virginia LIHWAP has been one of the most effectively run assistance programs I have seen in my 30+ years working in the utility industry. Through proactive communication, a strong technical team, and sound action plans, Promise been extremely successful in the timely distribution of much-needed funding.

George B. Hayes, P.E.
Director of Utilities, Chesterfield County, VA

During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever, we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.

Tony Parrott
CEO at Louisville and Jefferson County Metropolitan Sewer District, KY

Promises made, promises kept... Some time ago we promised to repair our broken, aged water system and get the resources that were necessary. As we had these discussions time and time again, we were met by residents who expressed concerns over their water billing. We said that we would fight for equity in the water billing practice and process... Promise has done a tremendous job. Promise is the reason we are here today (providing millions in water bill relief to Jackson residents).

Chokwe Antar Lumumba
Mayor of the City of Jackson, MS

Other Promise Products

Recover more revenue with data-driven payment plans and proactive outreach. Flexible, interest-free options reduce missed payments and improve consistency. Drive better results while delivering excellent customer experience.

Streamline income verification with a secure solution that uses expanded data sources to improve accuracy, reduce costs, and quickly connect people to the support they need.

Lift people up. Bring revenue in.

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