The future runs on Promise.

We’re a people-first technology company that helps utilities and governments work better—for everyone.

Public Sector

Utilities

A few of our partners

Our Products.

At Promise, we revolutionize how utilities and governments operate with our suite of cutting-edge products. Designed to enhance efficiency, accessibility, and community well-being, our solutions ensure technology serves everyone. Explore our products and see how we’re creating a brighter, more connected future.

Streamline secure income verification to connect individuals with critical public resources and services.

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Increase revenue recovery while helping customers thrive by offering flexible, interest-free payment plans with AI-optimized outreach.

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Improve call center efficiency with personalized customer service agents powered by our advanced AI and trained on your data.

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Improve program oversight and efficacy with AI and ML financial models and analytics intentionally designed to serve low income and at-risk residents.

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Efficient & Effective.

Promise powers the most efficient, effective, and secure relief and payment programs for the people who need them most.

Applications

Enrollments

14x

Disbursements

15x

Real results from Louisville Water Company

Low effort. High impact.

We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.

Easy implementation

It takes just eight weeks to stand up a new Promise program on average, oftentimes less.

Low overhead

Our AI-powered service agents can handle outreach and support tickets for your programs, so your team doesn’t have to.

Secure execution

Machine learning finds and prevents waste, fraud, and abuse by bad actors. And all Promise products contain comprehensive audit trails.

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Seamless Integration. Powerful Outcomes.

From the first steps of program design to the last steps of providing audit-ready documentation, Promise powers world-class relief and repayment programs that increase participation and completion rates.

Implementation

8 weeks

Average time to stand up a new Promise relief or repayment program.

Outreach

Increase in applications from inclusive outreach to drive ongoing engagement and customer satisfaction.

Self-Service

90%

The vast majority of program applicants use our mobile-first, self-serve portal.

Speed

Centralized application and document processing, powered by AI, speeds the eligibility determination process by as much as 4x

Satisfaction

4.8

Average approval rating (out of 5) for customers using PromisePay.

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Real Stories. Real Results.

Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.

Case Study

Promise payment plans have helped Louisville Water recover more than $10mm in payments and distribute more than $11mm in relief.  

In total, Louisville Water has recovered more than $20mm at a cost of less than 1% that amount.

Products

17,000+

Accounts enrolled in payment plans.

21,000+

People who were able to keep their water on.

93%

Repayment rate (raised from 20% before working with Promise).

Case Study

The City of Richmond Department of Public Utilities (DPU) faced a significant increase in accounts receivable during the pandemic.

Through partnerships with PromisePay, DPU successfully distributed federal relief funds and implemented effective payment plans, reducing the outstanding balance by over $20mm and achieving a 93% compliance rate among enrolled customers.

Products

11,000

Customers enrolled with a compliance factor of 93%.

$7mm

Relief distributed within the first 30 days of program launch.

$20mm

Reduction in outstanding balances.

Security First.

Our team includes security professionals who cut their teeth in support of national security and defense projects. Safeguarding sensitive information and ensuring the highest level of protection for your data is always mission critical.

What our partners are saying...

The state of Virginia LIHWAP has been one of the most effectively run assistance programs I have seen in my 30+ years working in the utility industry. Through proactive communication, a strong technical team, and sound action plans, Promise been extremely successful in the timely distribution of much-needed funding.

George B. Hayes, P.E.

Director of Utilities, Chesterfield County, VA

During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever, we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.

Tony Parrott

CEO at Louisville and Jefferson County Metropolitan Sewer District, KY

Promises made, promises kept... Some time ago we promised to repair our broken, aged water system and get the resources that were necessary. As we had these discussions time and time again, we were met by residents who expressed concerns over their water billing. We said that we would fight for equity in the water billing practice and process... Promise has done a tremendous job. Promise is the reason we are here today (providing millions in water bill relief to Jackson residents).

Chokwe Antar Lumumba

Mayor of the City of Jackson, MS