Smarter Tools for
Better Government

Making programs work takes more than just good policy—it takes the right tools. Promise provides fast, simple, and powerful technology that helps government agencies work smarter, cut costs, and keep programs running smoothly with results you can see.

Government

Utilities

Some of our partners nationwide

Our Products.

Promise builds easy-to-use, fast, and powerful tools to help government agencies run programs more efficiently, save money, and deliver better services. Our solutions streamline complex processes, strengthen security, and minimize waste—empowering agencies to accelerate progress with smarter, more reliable technologies. Explore our products and see how we’re transforming essential services to be seamless, effective, and impactful.

Recover more revenue with data-driven payment plans and proactive outreach. Flexible, interest-free options reduce missed payments and improve consistency. Drive better results while delivering excellent customer experience.

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Streamline income verification with a secure solution that uses expanded data sources to improve accuracy, reduce costs, and quickly connect people to the support they need.

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Optimize relief programs with advanced tech and data-driven tools. Automate eligibility, simplify apps, and boost outreach for broad distribution. Scalable solution adapts to program needs with documentation for compliance. Enables efficient, transparent, impactful relief delivery.

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Maximize Impact. Simplify Delivery.

Promise provides secure, scalable solutions for relief distribution and payment programs. Our platforms automates processes, reduces waste, and ensures resources are used efficiently—helping organizations increase enrollments, accelerate disbursements, and connect more people to essential services.

Applications

Enrollments

14x

Disbursements

15x

Real results from Louisville Water Company

Low effort. High impact.

We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.

Easy implementation

It takes just eight weeks to stand up a new Promise program on average, oftentimes less.

Low overhead

Our AI-powered service agents can handle outreach and support tickets for your programs, so your team doesn’t have to.

Secure execution

Machine learning finds and prevents waste, fraud, and abuse by bad actors. And all Promise products contain comprehensive audit trails.

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Seamless Integration. Powerful Outcomes.

From the first steps of program design to the last steps of providing audit-ready documentation, Promise powers world-class relief and repayment programs that increase participation and completion rates.

Implementation

8 weeks

Average time to stand up a new Promise relief or repayment program.

Outreach

Increase in applications from inclusive outreach to drive ongoing engagement and customer satisfaction.

Self-Service

90%

The vast majority of program applicants use our mobile-first, self-serve portal.

Speed

Centralized application and document processing, powered by AI, speeds the eligibility determination process by as much as 4x

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Real Stories. Real Results.

Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.

Case Study

Through its partnership with Promise, Washington provided fast, broad energy relief to low- and moderate-income households statewide. The program reached 690,000 households in just 100 days, distributing $150 million in energy credits.

Products

690,000+

Households received relief

$150M

Distributed in 100 days

90%

Of credits went to low-income households

Case Study

Over 15 months, Promise payment plans helped WSSC Water recover $28 million in payments and support over 40,000 customers in reducing their water debt. With $48 million in enrolled balances, the program has empowered customers to stay current on bills and avoid disruptions.

Products

40,000+

Accounts enrolled in payment plans

$48

Million in water debt managed

90%

On-time payment success rate (up from 40-50%)

Case Study

The City of Richmond Department of Public Utilities (DPU) faced a significant increase in accounts receivable during the pandemic.

Through partnerships with PromisePay, DPU successfully distributed federal relief funds and implemented effective payment plans, reducing the outstanding balance by over $20mm and achieving a 93% compliance rate among enrolled customers.

Products

11,000

Customers enrolled with a compliance factor of 93%.

$7M

Relief distributed within the first 30 days of program launch.

$20M

Reduction in outstanding balances.

Case Study

Promise payment plans have helped Louisville Water recover more than $10mm in payments and distribute more than $11M in relief.  

In total, Louisville Water has recovered more than $20M at a cost of less than 1% that amount.

Products

17,000+

Accounts enrolled in payment plans.

21,000+

People who were able to keep their water on.

93%

Repayment rate (raised from 20% before working with Promise).

Security First.

Our team includes security professionals who cut their teeth in support of national security and defense projects. Safeguarding sensitive information and ensuring the highest level of protection for your data is always mission critical.

What our partners are saying...

The state of Virginia LIHWAP has been one of the most effectively run assistance programs I have seen in my 30+ years working in the utility industry. Through proactive communication, a strong technical team, and sound action plans, Promise been extremely successful in the timely distribution of much-needed funding.

George B. Hayes, P.E.

Director of Utilities, Chesterfield County, VA

During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever, we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.

Tony Parrott

CEO at Louisville and Jefferson County Metropolitan Sewer District, KY

Promises made, promises kept... Some time ago we promised to repair our broken, aged water system and get the resources that were necessary. As we had these discussions time and time again, we were met by residents who expressed concerns over their water billing. We said that we would fight for equity in the water billing practice and process... Promise has done a tremendous job. Promise is the reason we are here today (providing millions in water bill relief to Jackson residents).

Chokwe Antar Lumumba

Mayor of the City of Jackson, MS