Promise.Pay

Empower repayment with PromisePay

Boost revenue recovery and support your customers with secure, intuitive software. Offer flexible, interest-free payment plans enhanced by proactive, AI-optimized outreach.

Mobile-first, self-service

Simplifies enrollment and is easy to use.

Smart device empowerment

Allows users to set up and manage their plans.

Minimize help requests

Decreases downstream support requirements

Enhanced user experience

Self-service payment plans lead to greater satisfaction.

A few of our partners

Better payment plans improve customer experience and increase revenue recovery.

86%
Of residents complete enrollment without needing any assistance.
83%
Of payment is recovered before plan cancellation with PromisePay.
15X
Increase in relief disbursements in the first week of partnering with Louisville Water.

End-to-end program management

We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.

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Proactive Outreach

We use AI to help find the people you serve and then educate to pull them in

Convenience

Our software keeps comprehensive audit trails and sophisticated fraud detection to prevent waste and abuse

Flexibility

Advanced technologies make it simpler than ever for users to verify their income and identity, and enable quick and accurate eligibility determinations

Service

Our platform makes self-service easy for most users, freeing up more resources for people who need an extra hand

The resident experience

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The Benefits

Distribute Relief

Leverage Your Data
Data matching to government and utility data sources automatically qualifies people; no application needed
Dynamic Logic
Eliminate unnecessary and extraneous questions to maximize completion rate
Targeted Outreach
Encourage likely applicants to apply to dramatically boost applications
Smart Document Ingestion
Extract data automatically from uploads, avoiding manual data entry

Delight Applicants

Effortless Applicants
Our mobile-first self-service platform  makes applying a breeze
Take the "Fast Lane"
Leveraging categorical eligibility facilitates instant approval for many
Personalized Reminders
Automated reminders make sure applicants don’t forget any required docs
Support When They Need It
Our US-based support agents are there for applicants who need a little extra help

Streamline Operations

Rock Solid Audit Trail
Every application detail is retained in a comprehensive, audit-ready log
Sophisticated Analytics
Machine learning finds and prevents waste, fraud and abuse by bad actors
Ongoing QA
Quality assurance “audits” find and correct mistakes before they become a problem
Vertical Integration
Integrated systems minimize the time from application submission to relief delivery

Real Stories. Real Results.

Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.

What our partners are saying...

Other Promise Products

Lift people up. Bring revenue in.